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Customer Service Policy
At NoorLightingCo, we are committed to providing professional, responsive, and wholesale-friendly customer service for retailers, boutiques, interior studios, home decor stores, and customers purchasing lighting and home decor products from our website.
We understand that lighting products are important for store displays, interior projects, customer orders, and home styling. Our customer service team is here to support you before, during, and after your purchase.
Our Service Commitment
NoorLightingCo aims to provide clear communication, reliable order support, and helpful assistance for every customer and wholesale buyer.
We are committed to helping with:
Product questions
Wholesale inquiries
Order confirmation
Shipping updates
Tracking assistance
Return requests
Refund support
Damaged or incorrect item issues
General customer service questions
Business cooperation inquiries
Our goal is to make your shopping and sourcing experience simple, professional, and dependable.
Contact Information
For customer service, order support, wholesale inquiries, or product questions, please contact us at:
Website:
noorlightingco.com
When contacting us, please include your order number if your question is related to an existing order. This helps our team review your request faster and provide more accurate support.
Response Time
We do our best to respond to customer service inquiries as quickly as possible.
For order-related questions, wholesale support, returns, refunds, or delivery issues, our team will review your message carefully and provide a clear response based on your order details and request.
During high-volume periods, response times may vary, but we will always aim to provide helpful and professional support.
Product Support
NoorLightingCo offers wholesale table lamps, pendant lights, floor lamps, decorative lighting, and home decor accents for retailers, boutiques, interior studios, and home decor businesses.
If you have questions about product style, product details, order quantity, display use, or wholesale purchasing, please contact us before placing your order. We will do our best to help you choose suitable products for your store, project, or business needs.
Order Support
After placing an order, you may contact us for order confirmation, order status, shipping progress, or address-related questions.
Orders are usually processed within 1–3 business days after confirmation. Once the order has been shipped, the estimated delivery time is generally 6–12 business days.
NoorLightingCo offers free shipping on all products, and all prices are listed in USD.
Shipping Assistance
If you need help with tracking information, delivery updates, delayed shipments, or address issues, please contact our customer service team.
Please make sure your shipping address is complete and accurate before placing your order. If you notice an address error, contact us as soon as possible. We will do our best to help before the order is shipped.
Return Support
NoorLightingCo offers a 60-day return policy and free returns for eligible orders.
If you would like to request a return, please contact us at:
Please include your order number, product name, and reason for return. Our team will review your request and provide return assistance.
Refund Support
Once an eligible return is approved and received, refunds are generally processed within 5–10 business days.
Refunds are usually issued back to the original payment method used at checkout. The exact time for funds to appear may depend on your payment provider or financial institution.
If you have questions about a refund, please contact us with your order number so we can check the status.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us review the issue quickly, please provide:
Order number
Product name
Clear photos of the item
Clear photos of the packaging, if available
A short description of the issue
Our team will review the situation and provide a suitable solution, which may include replacement support, return assistance, or refund support depending on the case.
Wholesale Buyer Support
NoorLightingCo is built to support wholesale buyers, retail stores, boutiques, interior studios, and home decor businesses.
For wholesale customers, our service focuses on clear communication, efficient order support, product availability assistance, and reliable after-sales service. We understand that business buyers need dependable products, smooth shipping, and practical support for retail planning.
If you are purchasing for a store, showroom, design studio, or business project, please contact us with your inquiry and our team will assist you professionally.
Communication Standards
We aim to communicate with customers in a polite, respectful, and solution-focused manner.
To help us serve you better, please provide accurate order details and clear information when contacting customer service. Our team will review each request carefully and work toward a fair and practical solution.
Customer Satisfaction
Customer satisfaction is important to NoorLightingCo.
We want every customer and wholesale buyer to feel confident when sourcing lighting and home decor products from our website. If you experience any issue with your order, delivery, product condition, return, or refund, please contact us so we can assist you.
Contact Us
For all customer service requests, please contact:
Website:
noorlightingco.com
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