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Refund Policy
At NoorLightingCo, we want every customer and wholesale buyer to feel confident when purchasing our lighting and home decor products. We carefully select our table lamps, pendant lights, floor lamps, decorative lighting, and home decor accents to support retailers, boutiques, interior studios, and home decor stores with reliable, stylish, and retail-ready products.
If you are not fully satisfied with your order, we are here to help.
60-Day Return Policy
NoorLightingCo offers a 60-day return policy.
You may request a return within 60 days after receiving your order. To be eligible for a return, the item should be unused, in its original condition, and returned with its original packaging whenever possible.
We recommend checking your order carefully after delivery. If there is any issue with your product, please contact us as soon as possible so our team can assist you.
Free Returns
NoorLightingCo provides free returns for eligible orders.
We aim to make the return process simple and stress-free for retail buyers, boutique owners, interior studios, and customers who purchase from our store.
To start a return, please contact us at:
Please include your order number, the product name, and a brief explanation of the return reason.
Refund Processing Time
Once your return is approved and the returned item has been received and inspected, your refund will be processed within 5–10 business days.
Refunds will usually be issued back to the original payment method used at checkout. The exact time for the refund to appear may depend on your payment provider or financial institution.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us review the issue quickly, please provide:
Order number
Product name
Clear photos of the item
Clear photos of the packaging, if available
A short description of the issue
Our team will review the information and provide a suitable solution, which may include a replacement, return, or refund depending on the situation.
Incorrect or Missing Items
If you receive the wrong item or part of your order is missing, please contact us at:
We will review your order details and assist you with the correct solution.
Return Conditions
Returned items should be in clean, unused, and resalable condition whenever possible.
Items that are visibly used, damaged by improper handling, missing important parts, or returned without reasonable care may not qualify for a full refund.
Wholesale Order Returns
NoorLightingCo supports wholesale buyers and business customers. For wholesale orders, we understand that product quality, presentation, and reliable fulfillment are important for retail operations.
If there is an issue with a wholesale order, please contact us with your order details. Our team will review the case carefully and provide support based on the order condition, product status, and return eligibility.
Shipping and Delivery Policy Reference
Orders are usually processed within 1–3 business days, with an estimated delivery time of 6–12 business days after shipment.
NoorLightingCo offers free shipping on all products, and all prices are listed in USD. Return-related support is handled according to this Refund Policy and our Shipping Policy.
Contact Us
For return requests, refund questions, damaged item reports, or wholesale order support, please contact us at:
Website:
noorlightingco.com
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