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Privacy Policy
At NoorLightingCo, we respect the privacy of our customers, wholesale buyers, retail partners, boutiques, interior studios, and home decor businesses. This Privacy Policy explains how we collect, use, protect, and manage information when you visit our website, place an order, contact our team, or interact with our services.
NoorLightingCo provides wholesale table lamps, pendant lights, floor lamps, decorative lighting, and home decor accents through our website:
noorlightingco.com
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit NoorLightingCo or place an order, we may collect information necessary to process your purchase, provide customer support, and improve your shopping experience.
This information may include:
Your name
Email address
Shipping address
Billing details
Phone number, if provided
Order information
Payment confirmation details
Business or store information, if provided for wholesale inquiries
Messages or inquiries sent to our customer service team
Website activity, such as pages viewed or products browsed
We only collect information that is needed to operate our website, fulfill orders, communicate with customers, and provide a reliable shopping experience.
How We Use Your Information
NoorLightingCo uses customer and business information to support normal website operations and order service.
We may use your information to:
Process and confirm orders
Prepare and ship products
Provide order tracking updates
Respond to customer service requests
Support wholesale inquiries
Manage returns, refunds, and delivery issues
Improve our website, products, and customer experience
Send important order-related messages
Help prevent fraud, unauthorized activity, or misuse of our website
Maintain clear communication with customers and business buyers
We do not use your information in ways unrelated to your shopping experience, order support, or business communication with NoorLightingCo.
Order and Shipping Information
When you place an order, NoorLightingCo collects the information required to process and deliver your purchase.
Orders are usually processed within 1–3 business days, with an estimated delivery time of 6–12 business days after shipment. We offer free shipping on all products, and all prices on our website are listed in USD.
Your shipping information may be shared with shipping carriers or fulfillment partners only when necessary to deliver your order.
Payment Information
NoorLightingCo may collect payment-related information through secure payment processing systems.
We do not directly store full payment card numbers or sensitive payment credentials on our website. Payment information is processed through secure third-party payment providers that help complete transactions safely.
Wholesale and Business Information
If you contact NoorLightingCo for wholesale cooperation, retail sourcing, boutique purchasing, interior studio projects, or business inquiries, we may collect business-related information you provide.
This may include your store name, business type, website, contact email, product interests, and inquiry details.
We use this information to respond to your request, recommend suitable products, support wholesale communication, and provide business-related customer service.
Customer Service Communication
When you contact us at:
we may collect your email address, message content, order number, product details, and any files or images you choose to provide.
This information helps us respond to questions, review order issues, process return requests, assist with refunds, and provide better support.
Returns and Refunds
NoorLightingCo offers a 60-day return policy and free returns for eligible orders.
When you request a return or refund, we may collect order details, product information, return reasons, photos of damaged or incorrect items, and communication records related to your request.
Once an eligible return is approved and received, refunds are generally processed within 5–10 business days.
Website Cookies and Tracking
Our website may use cookies or similar technologies to improve browsing performance, remember preferences, analyze website traffic, and understand how visitors interact with our products and pages.
Cookies help us provide a smoother shopping experience, improve product presentation, and maintain website functionality.
You may choose to disable cookies through your browser settings, but some parts of the website may not function properly without them.
How We Protect Your Information
NoorLightingCo takes reasonable steps to protect customer and business information from unauthorized access, loss, misuse, or disclosure.
We aim to keep your information secure through responsible data handling, secure website systems, and limited access to information only when needed for order processing, customer service, or business operations.
Sharing of Information
NoorLightingCo does not sell customer personal information.
We may share necessary information with trusted service providers only when required to operate our business and serve customers.
This may include:
Payment processors
Shipping carriers
Fulfillment partners
Website service providers
Customer service tools
Order management systems
Business operation support providers
These parties only receive the information needed to perform their services.
Email Communication
We may contact you by email for order confirmations, shipping updates, customer service replies, refund updates, return instructions, or wholesale inquiry responses.
If you subscribe to marketing emails, we may send product updates, collection news, wholesale announcements, or promotional messages. You may unsubscribe from marketing emails at any time.
Order-related and service-related emails may still be sent when necessary to complete your purchase or provide support.
Data Accuracy
Customers are responsible for providing accurate and complete information when placing orders or contacting NoorLightingCo.
Please make sure your shipping address, email address, and order details are correct before submitting an order. Incorrect information may cause shipping delays, failed delivery, or communication issues.
If you need to update your information, please contact us as soon as possible at:
Information Retention
NoorLightingCo may keep order records, customer communication, return details, and business inquiry information for as long as needed to provide service, manage orders, support customer requests, improve operations, and maintain business records.
We do not keep information longer than necessary for normal business use.
Third-Party Links
Our website may include links to third-party websites, tools, or services.
NoorLightingCo is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
Children’s Privacy
NoorLightingCo sells lighting and home decor products for customers, retailers, boutiques, interior studios, and business buyers. Our website is not intended for children.
We do not knowingly collect personal information from children.
Updates to This Policy
NoorLightingCo may update this Privacy Policy when needed to reflect changes in our website, services, order process, or business operations.
Any updates will be posted on this page.
Contact Us
If you have questions about this Privacy Policy, your personal information, order details, or customer service records, please contact us at:
Website:
noorlightingco.com
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